Privacy Policy

DATA PROTECTION


We take the protection of your privacy seriously and this privacy policy explains how www.hilodesk.de (collectively "we", "us" or "our") collects, uses, shares and processes your data.


Collection and use of personal data


Ⅰ.Security Methods
We maintain technical, administrative, physical, electronic and procedural safeguards designed to protect the confidentiality and security of information submitted to us. To protect this information, the websites use Transport Layer Security (TLS) where we collect personal and sensitive information. SSL encrypts your credit card number, name and address so only we are able to decrypt the information.


Ⅱ.Hilodesk.de will never give your personal information to third parties for a business purpose, sell your personal information, or use your personal information for interest-based ads.


Promotion of safety and security


We adhere to the principles of lawfulness, legitimacy and transparency, use and process the least possible data in a limited manner and take technical and administrative measures to ensure the security of the data. We use personal information to verify accounts and user activity and to promote security, such as by monitoring for fraud and investigating suspicious or potentially illegal activity or violations of our terms or policies. This processing is based on our legitimate interest in ensuring the security of our products and services.

Here is a description of the types of personal information we may collect and how we may use it:


What personal data we collect

Ⅰ.Data provided by you:

We collect the personal information you provide when you use our products and services or otherwise interact with us, such as when you create an account, contact us, participate in an online survey, our online help, or our online chat use the tool. If you make a purchase, we collect personal information in connection with the purchase. This information includes your payment information, such as your credit or debit card number and other card information, as well as other account and authentication information, as well as billing, shipping and contact information.


Ⅱ.Data on the use of our services and products:

When you visit our websites, we may collect information about the type of device you are using, your device's unique identifier, your device's IP address, your operating system, the type of internet browser you are using, usage information, diagnostic information, etc. location information from or about the Computers, phones or other devices on which you install or access our products or services. Where available, our Services may use GPS, your IP address, and other technologies to determine a device's approximate location so that we can improve our products and services.


How we use your personal data


In general, we use personal information to provide, improve, and develop our products and services, to communicate with you, to provide you with targeted advertising and services, and to protect ourselves and our customers.

Ⅰ.Provide, improve and further develop our products and services:

We use personal information to provide, improve, and develop our products, services, and advertising. This includes using personal data for purposes such as data analysis, research and testing. This processing is based on our legitimate interest in providing you with products and services and ensuring business continuity. If you enter a contest or other promotion, we may use the personal information you provide to administer those programs. Some of these activities have additional rules that may provide more information about how we use personal information. We therefore recommend that you read these rules carefully before participating.


Ⅱ.Communicate with you:

Subject to your prior express consent, we may use Personal Information to send you marketing communications related to our own products and services, to communicate with you about your account or transactions, and to inform you of our policies and terms. If you no longer wish to receive marketing email communications, please contact us to unsubscribe. We may also use your information to process and respond to your inquiries when you contact us. Subject to your prior express consent, we may share your personal information with third party partners who may send you marketing communications related to their products and services. Subject to your prior express consent, we may use Personal Information to personalize your experience on our products and services and on third-party websites and applications, and to determine the effectiveness of our advertising campaigns.

NOTE: For any uses of your information described above that require your prior express consent, please note that you may withdraw your consent by contacting us.
Definition of "Cookies"


Cookies are small pieces of text used to store information in web browsers. Cookies are widely used to store and receive identifiers and other information on computers, phones and other devices. We also use other technologies, including information we store on your web browser or device, identifiers associated with your device, and other software, for similar purposes. In this cookie statement, we refer to all of these technologies as “cookies”.

Use of cookies


We use cookies to provide, protect and improve our products and services, for example by personalizing content, serving and measuring advertising, understanding user behavior and providing a safer experience. Please note that the specific cookies we may use vary depending on the websites and services you use.


Disclosure of Personal Information


We make certain personal data available to strategic partners who work with us to provide our products and services or to help us market them to customers. We only share personal information with these companies to provide or improve our products, services and advertising; It will not be passed on to third parties for their own marketing purposes without your prior express consent.


Disclosure or storage, transfer and processing of data


Ⅰ. Fulfillment of legal obligations:

Due to the mandatory laws of the US economic area or the country in which the user lives, certain legal acts exist or are in place and certain legal obligations must be fulfilled. Treatment of personal information of USEA residents --- As described below, if you are a resident of the United States Economic Area (USEA), our processing of your personal information is legitimate: Whenever we require your consent to process your personal information, we will do so in accordance with the Privacy Policy -basic regulation be justified.


Ⅱ.For the purpose of appropriate implementation or application of this article:

We may share personal information with any of our affiliated companies. In the event of any merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale or disposition of all or a portion of our business, including in connection with any bankruptcy or similar proceeding, we may all and transfer all personal data to the respective third party. We may also disclose personal information when we determine in good faith that disclosure is reasonably necessary to protect our rights and exercise available remedies, enforce our Terms of Service, investigate fraud, or protect our operations or our users.


Ⅲ. Legal compliance and security or protection of other rights

We may be required to disclose Personal Information by law, legal process, litigation and/or requests from public and governmental authorities within or outside your country of residence. We may also disclose personal information when we determine that disclosure is necessary or appropriate for national security, law enforcement, or other matters of public concern.

your rights

We take reasonable steps to ensure that your personal information is accurate, complete and up to date. You have the right to access, correct or delete the personal information we have collected. You also have the right to restrict or object to the further processing of your personal data at any time. You have the right to receive your personal data in a structured and standardized format. You can lodge a complaint with the competent data protection authority about the processing of your personal data. To protect the privacy and security of your personal information, we may request information from you so that we can confirm your identity and your right to access that information, and locate and provide you with the personal information we hold. There are instances where applicable law or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal information we hold. You can contact us to exercise your rights. We will respond to your request within a reasonable timeframe, but in any case less than 30 days.

Third Party Sites and Services

If a customer clicks a link to a third-party website that has a relationship with us, we do not accept any obligation or responsibility for that policy as a result of the third-party's privacy policy. Our websites, products and services may contain links to, or provide you with the ability to access, third party websites, products and services. We are not responsible for the privacy practices of these third parties, nor are we responsible for the information or content their products and services may contain. This privacy policy applies solely to information we collect through our products and services. We encourage you to read the privacy policies of third parties before using their websites, products or services.

Data Security, Integrity and Retention

We use appropriate technical, administrative and physical security measures to protect and prevent unauthorized access to your information and to use the information we collect correctly. We keep your personal data for as long as necessary to fulfill the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law.

Changes to this Privacy Policy

We may periodically change this Privacy Policy to keep up with new technologies, industry practices, and regulatory requirements, among other things. Your continued use of our products and services after the effective date of the Privacy Policy will mean that you accept the revised Privacy Policy. If you do not agree to the revised Privacy Policy, please refrain from using our products or services and contact us to terminate any accounts you have created.

Contact us

If you have any questions or concerns, please do not hesitate to contact us.
We'd love to hear from you.

Customer service email: service@hilodesk.de

Wholesale service email: wholesaler@hilodesk.de